
“Join hands and let us pray. Jesus, give us a productive day…”
The supervisor of the warehouse had gathered the package car drivers together, and told us to stand in a circle. I had expected a pep talk, but instead, he was invoking us to prayer.
This was the last straw for me. I stepped back out of the circle and clomped off to the locker room.
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I had stayed at the Auto Parts Delivery job as long as I could, but after months of having only $3.00 left over every Friday after stashing away money for bills and rent, I knew I had to find something more lucrative.
The UPS ad in the classifieds spoke of big bucks.
I interviewed for the UPS job and got it. I spent time in San Antonio for training and orientation. I passed my commercial drivers test, and earned my commercial drivers license. I was issued a brown uniform of shirt and slacks and cap, and bought a pair of the regulation brown shoes. I was excited to be working toward a good job with benefits and better than a barely living wage.
I would be a full fledged package car driver for UPS after I had endured the six month “on call” probation period. Being “on call” meant I had all the responsibilities of the actual job, but with the added task of having to wait by the phone every morning for a call that would confirm if I should go in to work that day. I would sit by the phone and try to stoke up on coffee, dressed in the itchy brown uniform ready to bolt out the door.
I wore a hairnet to keep my long hair short enough to comply with the “no hair long enough to touch your collar” rule, which was intended to apply to men. Women had only just begun working as package car drivers, and the rule about hair hadn’t been changed yet. I could have cut my hair short, but opted for the hairnet instead.
The job required that I know all the streets in Austin, because there would not be time to read a map while I was driving, so I studied the Austin map every night, trying to get my bearings. As soon as I was familiar with a route, they would switch me, trying in vain to find some area where I could work faster.
The company was run with military precision, and my direct competition was a computer that tracked how many seconds it took for me to succeed at delivering each package. I was followed in lock step by a trainer, who didn’t ever speak to me while I worked, but took notes on her clipboard as she assessed my timed performance. She did break silence occasionally to chastise me for chatting with customers as they gave me their signature. She said that the time it took to say hello ruined the time allowed for each successful package delivery. I wasn’t giving her good numbers to report to her supervisor.
I was called into the office every week to compare my times to those of the computer, and I was sad to learn that I was the worst delivery person they had in Austin.
“You’re too slow,” I was told.
I was too friendly, I figured.
I also figured that I was uniquely unsuited for UPS.
As any of you lovely followers of my blog have probably figured out by now, I tend to be chatty, and not being able to exchange niceties with customers was not my idea of good business practice.
Then again, UPS was quite successful at what it did, and I was the one that didn’t fit in.
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I took off my cap, and my hairnet and put them in my locker. My trainer suddenly appeared behind me, startling me.
“What are you doing?” she demanded.
“I’m quitting,” I said.
“You can’t quit! You have packages to deliver!” she ordered.
“I can quit, and I just did,” I said. “I would like to have this job, but it just isn’t right for me. You know I am too slow, and I am ruining the numbers for the whole unit.”
She turned an about face and huffed off to tell.
What I really wanted to say to her, I didn’t.
I turned in my keys to the dispatch desk and walked out the door.
Leslie